Review: $167 debited from my bank over 2 months, with results of closed matches and only 1 interested person, who needed a therapist (and admitted it).
I stopped payment on the last debit and tried to get a refund from eharmony.
I could not get through to a person.
Customer service was computer-generated cookie cutter answers, mostly saying just pay the rest of the money (another $83) and we will let you continue.
I didn't, they locked me out and kept my money. 2 months of bad service for $167.
They would probably argue that there is something in my profile that caused my difficulty.
I have an MS in Psychology.
I have a moderate profile. There is nothing in there to suggest I am looking for a sex-obsessed religiously rigid fanatical scared person, but that is all I have been getting.
After the lockout, they continued to send me matches with pop-ups that said I could communicate with them if I rejoined.
Curiousity about some of those matches inspired me to pay another $60, and voila, I opened my account to find 21 matches, all but 6 closed, 2 I wrote to turned out to be very different from their profiles.
When I wrote eharmony, I got an automated email that stated that they do not answer personal emails in Customer Service.
Money down the drain. Extremely disappointed. I definitely do not recommend eHarmony. One of their profile questions invades a boundary - "Describe something about yourself that only your best friends know."
I find it hard to beleive that the PhD who claims to have developed the site is the genuine article.
A real psychologist would not ask such a question.